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How do I get a Proof of Delivery?

To access your Proof of Deliveries, follow these simple steps while logged in to your Webshop account:

1. Click the person icon.
Navigate to 'Documents':

2. Find and select 'PDF Proof of Delivery':

3. You can then search by delivery number, order number or by date range.

4. Your requested document(s) will be emailed to you within a few minutes.

5. Most customers are still opting for contactless deliveries so there will be no signature, but rather a photo of where the delivery was left and the name of the accepting person. 

For a more detailed visual guide, please visit Page 23 of the WebShop guide.

** Please note that this facility is not available for customers whose deliveries are not made by our own Lyreco drivers.

For additional assistance, please reach out to our Customer Care team through one of the below channels:

Utilise our Live Chat feature, located below.

Give us a call at 08000 858585.

Please have your Lyreco customer number available when contacting us.

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