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My order hasn't arrived?

1.To check the status of your orders, navigate to the 'Orders Pending' tab in your profile section when you are logged into Webshop:

2. Any pending orders will be listed.

3. Click on the order you want more information about. 

If you have items on backorder, rest assured that they will automatically be shipped as soon as they become available.

Please note that Direct Delivery items are despatched directly from the supplier and may take longer to reach you compared to our regularly stocked items.

Please also see article Can I track the delivery status of my order?

For additional assistance, please reach out to our Customer Care team through one of the below channels:

Utilise our Live Chat feature, located below.

Give us a call at 08000 858585.

Please have your Lyreco customer number available when contacting us.

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