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What will happen if there is no-one available when you attempt to deliver my parcel?

When your delivery has been loaded onto one of our vans, you will receive an email to advise that your delivery is due that day. To ensure a seamless delivery process, it would be helpful if you're available to receive your items. If your plans change or you require an alternative delivery option, please reach out to our dedicated Customer Service Team. We're always here to assist and ensure your Lyreco experience is of the highest standard

In the event that you are unavailable during our initial delivery attempt, we will notify you via an automated email to inform you of the delivery attempt.

Typically, our driver will make a second delivery attempt on the next working day. If the second attempt is unsuccessful, our dedicated Customer Care team will reach out to you to arrange an alternative delivery date.

If you need to reschedule a delivery or have any specific requests, please don't hesitate to get in touch with us.

You can reach us through our Live Chat facility or by calling us at 08000 858585.

Please have either your Lyreco customer number, order number or your own Purchase Order number to hand. 


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