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What are Lyreco's return policies?

If a product does not meet your expectations, we will take it back free of charge within 30 days after delivery.

However, please note the following:

a: The product must fall into our ‘returnable’ category.  If the product is non-returnable, you will find this logo:  in the ‘details’ section of the product on the Webshop. These items can only be returned if they arrive faulty.

b: Products can only be returned if they are in their original packaging, intact, unused, unassembled and undamaged.

c: We can only pick up the product from the address we delivered it to.

d: After 30 days, items will no longer be returned (unless there is a longer warranty period or prior authorisation from Lyreco).

If you wish to return a product, you can do this via your user account in the Webshop: How do I return an item/order?

For additional support, please contact us via the chat function below or call us on 08000 858585. Please have either your Lyreco customer number, order number or your own Purchase Order number to hand when contacting us.


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