If you wish to cancel your order, please contact your Lyreco Account Manager or send our Customer Service Team an email at cs.hk@lyreco.com.

Please have either your Lyreco customer number, order number or your own Purchase Order number to hand.

If the order is for next-day delivery, contact us the same day before 4:00 pm to allow us time to ensure this is possible.

Please note some items may not be possible to cancel.

You can cancel items on backorder as long as they have not been shipped yet.

However, please be aware that personalised items cannot be cancelled. Additionally, cancellation may not apply to non-stocked items.