If a product does not meet your expectations, we will take it back free of charge within 30 days after delivery.
However, please note the following:
- The product must fall into our ‘returnable’ category. If the product is non-returnable, you will find this logo:
in the ‘details’ section of the product on the Webshop. These items can only be returned if they arrive faulty.
- Products can only be returned if they are in their original packaging, intact, unused, unassembled and undamaged.
- We can only pick up the product from the address we delivered it to.
- After 30 days, items will no longer be returned (unless there is a longer warranty period or prior authorisation from Lyreco).
If you wish to return a product, you can do this via your user account in the Webshop:
How do I return an item/order?
For additional support, please contact our Customer Service Team via our email on cs.hk@lyreco.com.
Please have either your Lyreco customer number, order number or your own purchase Order number to hand when contacting us.