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How can I cancel my order?

If you wish to cancel your order, please reach out to our customer care team promptly.

Utilise our Live Chat feature, located below, or give us a call at 1800 88 22 76. Please have either your Lyreco customer number , order number or your own Purchase Order number to hand.

If the order is for next-day delivery, contact us the same day before 5pm to allow us time to ensure this is possible.

Please note some items may not be possible to cancel. You can cancel items on backorder as long as they have not been shipped yet. However, please be aware that personalised items cannot be cancelled. Additionally, cancellation may not apply to non-stocked items.

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