When you order from Lyreco, you have the peace of mind that you can return the stocked products to us for free (excluding Non-returnable Goods which are clearly marked online and, in the catalogue,).
We will offer full refunds or credits for products returned to us within 30 days of delivery, provided they remain unopened and are returned in their original packaging and condition.
To begin a return, follow these steps:
- Login to Webshop and go to your 'Order History' and locate the relevant order. If the return icon under the order date appears in blue, it means returns are possible for this order:
- Click on the blue icon,
and you will be given the option to return the entire delivery or individual products. You can also adjust the quantity to be returned.
- After selecting the item(s) for return, click 'Confirm Return.' You will then be prompted to choose a reason for the return from the drop-down menu:
- Confirm that the products are still in their original packaging and click 'Confirm.'
- Returns will be collected from the address they were originally delivered to within 5 working days.
Please note the following: Furniture products are generally not returnable may only be returned with a prior written agreement and within 30 days of delivery. To ensure that the Furniture is the correct size for your business premises we would recommend that you take advantage of our free design service called Lyreco Interiors.
Non-stock products which have been sourced separately for you are not eligible for returns.
For health and safety reasons, we cannot accept returns of food and drink products unless they are found to be defective.
If you require further assistance, please contact our Customer Service Team on 02 338 0200, send us an email on TH.Orders@Lyreco.com or contact us through our Live Chat function for immediate assistance.
Please have either your Lyreco customer number, which starts with a 1300XXXXX , your order number or your own Purchase Order number to hand when contacting us.