For health and safety reasons, we cannot accept returns of PPE products unless they are found to be defective.
Safety shoes which are the wrong size and unworn may be returned.
See also: Can I track the delivery status of my order?
If any part of your order is missing, please check the delivery status first: in case it is a Back Order. Even though we offer our customers more than 99.5% stock availability and next day delivery to our valuable customers who appreciate the quality of our products and the consistency of our service, we occasionally lack the stock due to issues beyond our control.
In these cases, please contact our Customer Service Team on 02 338 0200, send us an email on TH.Orders@Lyreco.com or contact us through our Live Chat function for immediate assistance.
Please have either your Lyreco customer number, which starts with a 1300XXXXX , your order number or your own Purchase Order number to hand when contacting us.
We do our best to answer your question immediately.