If a product does not meet your expectations, we will take it back free of charge within 30 days after delivery.

However, please note the following:

a: The product must fall into our ‘returnable’ category.  If the product is non-returnable, you will find this logo:  in the ‘details’ section of the product on the Webshop. These products can only be returned if they arrive faulty.

b: Products can only be returned if they are in their original packaging, intact, unused, unassembled, and undamaged.

c: We can only pick up the product from the address we delivered it to.

d: After 30 days, products will no longer be returned (unless there is a longer warranty period or prior authorisation from Lyreco).

If you wish to return a product, you can do this via your user account in the Webshop: How do I return an item/order?

If you require further information, please contact our Customer Service Team on 02 338 0200, send us an email on TH.Orders@Lyreco.com or contact us through our Live Chat function for immediate assistance.

Please have either your Lyreco customer number, which starts with a 1300XXXXX, your order number or your own Purchase Order number to hand when contacting us.