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My invoice is incorrect. What can I do?

If your invoice is not correct, it may be due to two different scenarios and in some cases invoices can be corrected; The criteria for correcting tax invoices can be divided into two as follows:

Incorrect Customer Information on the Invoice
Scenario#1: To correct incorrect, incomplete, or essential information such as address, name (spelling), PO number addition or correction, or header change, without altering the date, month, or price, the company is obligated to issue a new document with a fresh invoice number. The new tax invoice must clearly indicate the updated details.:

Incorrect Pricing or Product Information

Scenario#2: In case of price changes affecting the value-added tax, such as price corrections or adjustments to the number of products, etc. In this case, a supplementary document "Debit Note" or "Credit Note" must be issued instead of issuing a new tax invoice.


See also: I need to change my invoicing set up?

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