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Can I track the delivery status of my order?

Lyreco offers over 7,000 products which means that we have a product for every need and requirement for your business needs. Products are selected for both their quality but also on the reliability of the suppliers to make sure that we always have stock ready to deliver to you next day. That’s why we are proudly able to offer our customers more than 99.5% stock availability and next day delivery to our valuable customers who appreciate the quality of our products and the consistency of our service.

However, despite our great service levels we also understand you may also want to know where your order is and you can do this quickly and easily online.

  1. Log in to Webshop with your user account and go to ‘Order history’ via your ‘Profile’.
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  2. Search for your order using the order number or click on the required order in the overview.

    orderHistory_pageEN.png

  3. In the details screen of your order, click on the ‘Check delivery details’ button at the top.

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  4. The ‘Status detail’ bar will show you what status your order/delivery is currently at.

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  5. If your delivery is showing as 'delivered', click here link to (How to get proof of delivery) to find out how you can obtain a proof of delivery.

If you wish to cancel your order before it is delivered, please contact our Customer Service Team on 02 338 0200, send us an email on TH.Orders@Lyreco.com or contact us through our Live Chat function for immediate assistance.


Please have either your Lyreco customer number your order number or your own Purchase Order number to hand when contacting us.

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