When your delivery has been loaded onto one of our vans, you will receive an email to advise that your delivery is due that day. To ensure a seamless delivery process, it would be helpful if you're available to receive your products. If your plans change or you require an alternative delivery option, please reach out to our dedicated Customer Service Team. We're always here to assist and ensure that your Lyreco experience is of the highest standard.

Our delivery driver will attempt to deliver the parcel next day during working hours, since our drivers operate on a fixed delivery schedule it is not possible to specify or choose a delivery time during the day.

In the event that you are unavailable during our initial delivery attempt, we will notify you via an automated email to inform you of the delivery attempt.

Typically, our driver will make a second delivery attempt on the next working day. If the second attempt is unsuccessful, our dedicated Customer Service team will reach out to you to arrange an alternative delivery date.

Because Lyreco are a Business-to-Business company and the majority of our customers are open during working hours, it is generally not our policy for our delivery driver to call in advance

If you need to reschedule a delivery or have any specific requests, please don't hesitate to contact our Customer Service Team on 02 338 0200, send us an email on TH.Orders@Lyreco.com or contact us through our Live Chat function for immediate assistance.

Please have either your Lyreco customer number, which starts with a 1300XXXXX  , your order number or your own Purchase Order number to hand when contacting us.