Lyreco offers over 7,000 products which means that we have a product for every need and requirement for your business. Products are selected for both their quality but also on the reliability of the suppliers to make sure that we always have stock ready to deliver to you next day. That’s why we are proudly able to offer our customers more than 99.5% stock availability and next day delivery to our valuable customers who appreciate the quality of our products and the consistency of our service.
However, despite our great service levels on next day delivery, you may still want to check where your order is and you can do this quickly and easily online.
- To check the status of your orders, navigate to the 'Orders Pending' tab in your profile section when you are logged into Webshop:
- Any pending orders will be listed.
- Click on the order you want more information about.
If you have products on backorder, rest assured that they will automatically be shipped as soon as they become available.
Please note that some Direct Delivery products such as furniture are despatched directly from our supplier’s factory and may take longer to reach you compared to our regularly stocked products. However, when you placed the order our Customer Service team would have confirmed the delivery date to you at the time. It is also our policy to contact you gain as a reminder the day before delivering furniture orders, this is to remind you that we are coming and allow you to prepare to receive them, especially if it is a large delivery or requires us to assemble the products for you.
Please also see article Can I track the delivery status of my order?
If none of this helps, please don't hesitate to contact our Customer Service Team on 02 338 0200, send us an email on TH.Orders@Lyreco.com or contact us through our Live Chat function for immediate assistance.
Please have either your Lyreco customer number, which starts with a 1300XXXXX , your order number or your own Purchase Order number to hand when contacting us.