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How can I tell who accepted our delivery?

To access your Proof of Deliveries, follow these simple steps while logged in to your Webshop account:

  1. Click the person icon. Navigate to 'Documents.
  2. Find and select 'PDF Proof of Delivery.
  3. You can then search by delivery number, order number or by date range.

    Proof-of-deliveryEN.png

  4. Your requested document(s) will be emailed to you within a few minutes.
  5. Please note that when delivering our orders, we will ask for the receiver to sign and to write their name on a handheld electronic device. We appreciate that a very limited number of receivers do not like writing their name as well as signing, but this information helps us answer your queries if you contact us later and appreciate your support to our drivers when they ask for this information.

    If we have not been able to make a delivery with a driver who has an electronic device or if you refuse to sign on the device, we are still using a paper delivery note etc and in place of a signature there will be a photo of the delivery note which will contain the signature and the name of the receiver.

    Please note that Lyreco should not deliver your order without a receiver’s signature. 

  6. Please note that for customers whose deliveries are not made upcountry, and the delivery service is not next day, it may take several working days for the details to be available for download from Webshop.
  7. In a very limited number of cases, there will not be a copy of the Proof of Delivery online. Examples are where a delivery has been made direct from our supplier’s factory such as a table or chair. In these cases, please contact our Customer Service Team on 02 338 0200, send us an email on TH.Orders@Lyreco.com or contact us through our Live Chat function for immediate assistance.
    Please have either your Lyreco customer number, which starts with a 1300XXXXX  , your order number or your own Purchase Order number to hand when contacting us. They will be able to send you the Proof of Delivery which will tell who signed for the order.
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