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Where can I find my customer number?
You can find your customer number in several places:
1. At the top of your invoices.
2. On your delivery notes.
3. At the top left of the Webshop when you are logged in:
My order hasn't arrived?
1.To check the status of your orders, navigate to the 'Orders Pending' tab in your profile section when you are logged into Webshop:
2. Any pending orders will be listed.
3. Click on the order you want more information about.
If you have items on backorder, rest assured that they will automatically be shipped as soon as they become available.
Please note that Direct Delivery items are despatched directly from the supplier and may take longer to reach you compared to our regularly stocked items.
Please also see article Can I track the delivery status of my order?
For additional assistance, please reach out to our Customer Care team through one of the below channels:
Utilise our Live Chat feature, located below.
Give us a call at 1800 88 22 76.
Please have your Lyreco customer number available when contacting us.
How do I return an item/order?
You can return Stocked Products to us for free (excluding Non-returnable Goods). We will offer refunds or credits for items returned within 30 days of delivery, provided they remain unopened and are returned in their original packaging and condition.
To begin a return, follow these steps:
1. Go to your 'Order History' and locate the relevant order. If the return icon under the order date appears in blue, it means returns are possible for this order:
2. Click on the blue icon, and you will be given the option to return the entire delivery or individual items. You can also adjust the quantity to be returned.
3. After selecting the item(s) for return, click 'Confirm Return.' You will then be prompted to choose a reason for the return from the drop-down menu:
4. Confirm that the items are still in their original packaging and click 'Confirm.'
5. Returns will be collected from the address they were originally delivered to within 5 working days.
For a step-by-step guide on returns, please click here to access page 19 of our WebShop guide.
Please note the following:
Furniture Products may only be returned with a prior written agreement and within 30 days of delivery. Non-stock products are not eligible for returns. For health and safety reasons, we cannot accept returns of food and drink products unless they are found to be defective.
If you require further assistance, you can chat with a member of our team via the chat facility below or call us at 1800 88 22 76.
Please have either your Lyreco customer number, order number, invoice number or your own Purchase Order number to hand.
I need a copy of the invoice/credit note.
To access copies of your invoices or credit notes, follow these steps when logged in:
1. Click on the user icon.
2. Navigate to 'Documents.'
Select 'Invoice/Credit Note.'
3. Add in the details of the document you want to retrieve and then press 'Search'.
4. Your document will be emailed to you within minutes.
For a more detailed visual guide, please refer to page 18 of our WebShop guide.
If you require further assistance or have any questions, our Customer Care team is here to help through the following channels:
Utilise our Live Chat feature, conveniently located below.
Give us a call at 1800 88 22 76
Please have either your Lyreco customer number, order number, invoice number or your own Purchase Order number to hand.
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