Hello, how can we help you?

To become a customer of Lyreco Thailand, you need to follow a few simple steps.

Firstly, you need to be company, trading partnership or government organization we do not open accounts for individuals, since we focus on providing the absolute best Business to Business Service.

Secondly, if you wish to apply for credit terms, you need to have up to date copies of your company registration documents such as Value Added Tax Registration Certificate (P.P.20) & Company Affidavit.

There are two methods of applying.

1. To open an account without credit terms (payment by credit card only), usually no supporting documents are needed.

You can easily register for an account number through our online system. Just fill in your personal details as required in the form > here.

Occasionally we cannot find your company details in the Thailand company databases that we use so in this case we will also you to fill in an application form on this link. Lyreco Application Form (formpl.us). In these cases, we will need some supporting documents from your company.

Alternatively, you can reach out to our Customer Service Team on 02 338 0200, send us an email on TH.Orders@Lyreco.com or contact us through our Live Chat function for immediate assistance.

You may sometimes find that your company already has an account with Lyreco, in this case you should contact our Customer Service team with information which allows us to identify you such as an ID card, passport as well as your company registration documents.

Opening an account with Lyreco allows you access to the full range of services and promotions though Webshop as well as receiving regular updates by email.

2. To open an account with 30-day credit terms.

For corporate customers, if you would like to apply for 30-day credit terms, you need to register and attach two supporting documents to your application on this link here Lyreco Application Form (formpl.us).

1. Value Added Tax Registration Certificate (P.P.20) and
2. Company Affidavit

Account registration process usually takes one to two working days although we can process more quickly if you wish to place an order the same day.

Alternatively, you can reach out to our Customer Service Team on 02 338 0200, send us an email on TH.Orders@Lyreco.com or contact us through our Live Chat function for immediate assistance.

Opening an account with Lyreco allows you access to the full range of services and promotions though Webshop, as well as receiving regular updates by email.

1. Navigate to the login page and click on 'Create or reset password.’
   
2. Enter your user ID - this will either be your account number or your email address.
3. Enter your email address.
4. Click on 'recover my password’.
5. You will then see the following message:
   
   
6. In some instances the reset will be automatic, but please check your spam/junk folders if you have not received a reply within the hour.
   
   
7. Copy the temporary password (being mindful not to copy extra spaces at the beginning or end).
8. Click on the link to take you back to our Webshop.
9. Enter your user ID - this will either be your account number or your email address.
10. Enter the temporary password and click on 'Login'.
11. You will then be prompted to change your password.  Remember to paste the temporary password into the 'current password' field first, and then enter your new password into the 'new password' and 'confirm new password' field.
    
12. Click on 'Change password’.

Your password has now been updated.

If you require further assistance with your Webshop login or have forgotten your login details, please reach out to our your Lyreco Account Manager or our Customer Service Team on 02 338 0200, send us an email on TH.Orders@Lyreco.com or contact us through our Live Chat function for immediate assistance.

In all cases, it really helps if you have your Lyreco customer number which starts with a 1300XXXXX when contacting us.

Lyreco issues electronic tax invoices include regular invoices & receipts under section 86/4 of the Revenue Code, debit notes under section 86/9, and credit notes under section 86/10, all of which have been prepared in an electronic format, signed with a Digital Signature and time stamp.

The e-invoice will be emailed to you on the same day that your order is are delivered and the e-invoice is your official tax invoice & receipt.

Since this e-invoice can be printed if required and we find that most customers no longer require a printed copy, for environmental reasons, we no longer print and attach a paper copy of the invoice with the order.

The e-invoice contains a full description of the order, the quantity ordered, the price paid and a PO number of added when placing the order. By default, the information in in Thai language. If you wish to receive the information in English language, please contact our Customer Service department who will make the change for all future invoices.

Lyreco Thailand also offer specific options with invoicing, such as combined monthly invoice, for customer who receive multiple invoices during the month and prefer to have one combined invoice.

There is also the option to make the entering of a PO Number or Cost Centre compulsory when placing the order, this can help your process the invoice for payment more easily.

In certain cases, we are also able to attach a paper copy of the invoice with the order, although for environmental reason, we would prefer not to do this.

In all cases should you require additional invoicing service, you can reach out to our Customer Service Team on 02 338 0200, send us an email on TH.Orders@Lyreco.com or contact us through our Live Chat function for immediate assistance.

In all cases, it really helps if you have your Lyreco customer number which starts with a 1300XXXXX when contacting us.

If there is more than one person who has a Login ID at your company there are many advantages. For example, if the person who usually orders is working from home or is absent you can still order essential office and workplace supplier from Lyreco.  

Having more than person means that all the purchasing of office & workplace supplies is ordered though Lyreco giving your more control and keeping your purchasing history in one easy to access place.

Click to see step-by-step how to add a user to company account

If you wish to open an account for the first time, please click here.

If you already have an account with Lyreco but want to access to Webshop, you can easily request to be set up as a new user on Webshop, so you can place orders directly through Webshop by following these simple steps;

1. Open Webshop and click on the Login/Register link in the horizontal menu at the top, and then click on the ‘Create an account’ link in the menu that opens:
   
   
   
   
2. Above the registration form that opens, click on the link: ‘Already a Lyreco Customer?  Add a new user account’:
   
   
   
   
3. In here, enter the account number you want to be set up on, and your sales rep number (which can be found on a Lyreco invoice next to ‘representative’), then ‘Create’:
   
   
   
4. When we have set you up on Webshop (typically within a couple of hours), you will receive an email with your user details and a temporary password (you will be asked to change this as part of the initial log-on process). You can then immediately start searching for products and placing orders.

If you require any more assistance on setting up your access to Webshop, please contact our Customer Service Team on 02 338 0200, send us an email on TH.Orders@Lyreco.com or contact us through our Live Chat function for immediate assistance.

In all cases, it really helps if you have your Lyreco customer number which starts with a 1300XXXXX when contacting us.

Lyreco delivers 99.5% of orders next working day but we are not able to offer you a specific delivery time as our delivery team follows a set delivery route during the day which means that we can only offer a next day service.

When you place an order with Lyreco, you will be kept informed of the status. When it is loaded onto one of our delivery vans you will receive an email and you can check the status of your orders at any time by following the process, here.

Lyreco’s standard service is that we’ll deliver your product on the next service day; however, you have more flexibility to select your preferred delivery date within the 'Shipping Information' column during the checkout process, specifically in the 'Choose the delivery date' section. It's crucial to make any necessary date adjustments before finalising your order.

The alternative to a specific delivery date is our 'Optimised Delivery Date' which will see your delivery being made on the most optimised date for Lyreco within 1-3 working days, in alignment with Lyreco's sustainability and environmental values.

Alternatively, if you wish to receive the order on a specific date in the future, you can also select that option as follows.

These two options may sound similar but in option 1, Lyreco will select the best date which use within 1 to 3 days and in option 2, you choose the exact date you want the order to be delivered.

If you need to modify the delivery date after submitting your order, please contact our Customer Service Team on 02 338 0200, send us an email on TH.Orders@Lyreco.com or contact us through our Live Chat function for immediate assistance.

In all cases, it really helps if you have your Lyreco customer number which starts with a 1300XXXXX when contacting us.

Lyreco offers over 7,000 products which means that we have a product for every need and requirement for your business needs. Products are selected for both their quality but also on the reliability of the suppliers to make sure that we always have stock ready to deliver to you next day. That’s why we are proudly able to offer our customers more than 99.5% stock availability and next day delivery to our valuable customers who appreciate the quality of our products and the consistency of our service.

However, despite our great service levels we also understand you may also want to know where your order is and you can do this quickly and easily online.

1. Log in to Webshop with your user account and go to ‘Order history’ via your ‘Profile’.
   
   
   
2. Search for your order using the order number or click on the required order in the overview.
   
   
   
   
3. In the details screen of your order, click on the ‘Check delivery details’ button at the top.
   
   
   
   
4. The ‘Status detail’ bar will show you what status your order/delivery is currently at.
   
   
   
   
5. If your delivery is showing as 'delivered', click here link to (How to get proof of delivery) to find out how you can obtain a proof of delivery.

If you wish to cancel your order before it is delivered, please contact our Customer Service Team on 02 338 0200, send us an email on TH.Orders@Lyreco.com or contact us through our Live Chat function for immediate assistance.

Please have either your Lyreco customer number your order number or your own Purchase Order number to hand when contacting us.

To access your Proof of Deliveries, follow these simple steps while logged in to your Webshop account:

1. Click the person icon. Navigate to 'Documents. Find and select 'PDF Proof of Delivery. You can then search by delivery number, order number or by date range.
2. Your requested document(s) will be emailed to you within a few minutes. Your Proof of delivery document will look like this;
3. Please note that when delivering our orders, we will ask for the receiver to sign and to write their name
   
   
   
   
4. on a handheld electronic device. We appreciate that a very limited number of receivers do not like writing their name as well as signing, but this information helps us answer your queries if you contact us later and we appreciate your support to our drivers when they ask for this information.
   
   
   
   
5. If we have not been able to make a delivery with a driver who has an electronic device or if you refuse to sign on the device, we are still using a paper delivery note etc and in place of a signature there will be a photo of the delivery note which will contain the signature and the name of the receiver. Please note that we will not deliver your order without a receiver’s signature.
   
   

In a very limited number of cases, there will not be a copy of the Proof of Delivery online. Examples are where a delivery has been made direct from our supplier’s factory such as a table or chair. In these cases, please contact our Customer Service Team on 02 338 0200, send us an email on TH.Orders@Lyreco.com or contact us through our Live Chat function for immediate assistance.

Please have either your Lyreco customer number, which starts with a 1300XXXXX  , your order number or your own Purchase Order number to hand when contacting us and they will be able to send you the Proof of Delivery.

Lyreco issues electronic tax invoices which include regular invoices & receipts under section 86/4 of the Revenue Code, debit notes under section 86/9, and credit notes under section 86/10, all of which have been prepared in an electronic format, signed with a digital signature or a time stamp.

The e-invoice will be sent to you on the same day that your good are delivered and the e-invoice is your official tax invoice & receipt.

Since this invoice can be printed when required and most customers no longer require a printed copy, for environmental reasons, Lyreco no longer print and attach a paper copy of the invoice with your order.

The e-invoice contains a full description of the order, the quantity ordered, the price paid and a PO number of added when placing the order. By default, the information in in Thai language.

If you cannot find the email sent to you on the day of delivery, or wish to access more than one invoice or credit notes, follow these steps when logged in:

1. Click on the user **👤** icon.
2. Navigate to 'Documents.' Select 'Invoice/Credit Note.'
   
   
   
3. Add in the details of the Invoice or Credit note that you want to retrieve and then press 'Search'.
   
   
   
   
4. Your document will be emailed to you within minutes.

If you require further information, please contact our Customer Service Team on 02 338 0200, send us an email on TH.Orders@Lyreco.com or contact us through our Live Chat function for immediate assistance.
Please have either your Lyreco customer number, which starts with a 1300XXXXX  , your invoice or order number or your own Purchase Order number to hand when contacting us.