There are a few common reasons why an order may be taking longer than expected:

• Your order has a longer delivery time

Some items have longer delivery times than our standard next-day delivery, typically because they are on backorder or shipped directly from the supplier (direct delivery). For the full list of products with non-standard delivery times, please see [When do delivery exceptions apply?]

You can check the estimated delivery time for your order in your Lyreco Webshop account: [Can I check the delivery status of my order?]

• Your order is pending approval

Your organisation may require orders to be approved before shipping. If so, you'll see your order flagged as pending in your Lyreco Webshop account:

1. Log in to Lyreco Webshop.
2. Click your name in the top-right corner.

3. In the left-side navigation pane, select Pending Orders. 

   

To get your order approved, please contact the relevant person (approver) in your organisation.

Still need help?

If neither of the above applies to your order, or if your order is delayed beyond the expected date, please contact our Customer Care team:

• Use our Live Chat in the bottom right corner of your screen
• Give us a call at 0000000000
• Send us an email via our contact form

To ensure a quicker resolution, please have either your Lyreco customer number, order number or your own Purchase Order number available when contacting us.