We’re Experiencing a Temporary Loss of Phone Lines
We are currently experiencing a temporary interruption to our telephone service. We apologise for any inconvenience this may cause and are working to restore normal service as quickly as possible.
Frequently Asked Questions
Why can't I get through on the phone?
We are currently experiencing a technical issue affecting our phone lines. As a result, incoming and outgoing calls may be unavailable or intermittent.
When will the phone lines be back up?
Our teams are actively working to resolve the issue. While we do not currently have an estimated resolution time, updates will be provided as soon as more information becomes available.
How can I contact you while the phone lines are down?
Customers can still contact us through our alternative channels:
- Live Chat
- Online contact forms
Please use these methods for any urgent enquiries.
Will my order or request be affected?
The phone line outage only affects our telephone service. Orders, deliveries, and customer requests continue to be processed as normal unless otherwise advised.
I left a voicemail. Will it be received?
If voicemail services have been affected by the outage, we may not receive messages left during this period. If your enquiry is urgent, please contact us via an alternative channel.
What should I do if my enquiry is urgent?
Please use one of our alternative contact methods and clearly mark your enquiry as urgent. Our teams will prioritise requests wherever possible.
How will I know when the issue is resolved?
We will provide updates through our usual communication channels and notify customers once our phone service has been fully restored.
Thank You for Your Patience
We understand how important it is to be able to contact us and apologise for any inconvenience caused. We appreciate your patience while we work to restore our phone service.