In the case of returned goods, a credit note will be issued instead of a cash refund.

For Incorrect Payments or Transfers: If a refund is required due to an incorrect credit card payment or an unintentional transfer to the wrong account, the refund will be processed within 7–14 days.

If you require further assistance, please contact our Customer Service Team on 02 338 0200, send us an email on th.orders@Lyreco.com or contact us through our Live Chat function for immediate assistance.

In all cases, it really helps if you have your Lyreco customer number which starts with a 1300XXXXX when contacting us.