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What is the delivery time for out-of-stock products?

Lyreco offers over 7,000 products which means that we have a product for every need and requirement for your business needs. Products are selected for both their quality but also on the reliability of the suppliers to make sure that we always have stock ready to deliver to you next day. That’s why we are proudly able to offer our customers more than 99.5% stock availability and next day delivery to our valuable customers who appreciate the quality of our products and the consistency of our service.

Occasionally, unexpected circumstances may lead to temporary stock shortages. In such cases, we work diligently to expedite the process and deliver your order as quickly as possible. For non-stocked items, our standard delivery timeline is usually within 3-5 business days.

However, if an item is unavailable for longer than this period, we’ll suggest suitable alternatives for your consideration. You can then decide whether to select the substitute item before completing your order. Please note that some items may still take a little longer depending on availability.

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For specific updates on your order, our customer service team is here to assist you. Please send us an email to th.orders@lyreco.com or contact us through our Live Chat function for immediate assistance or contact our Customer Service Team on 02 338 0200.

In all cases, it really helps if you have your Lyreco customer number which starts with a 1300XXXXX when contacting us.

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