If your delivery appears incomplete, here are a few things you can check before getting in touch with us.

• Check if your order is arriving in multiple shipments

If your order includes items with longer delivery times, those may ship separately from the rest of your order. 

Typically, this happens because they are on backorder or shipped directly from the supplier (direct delivery). For the full list of products with non-standard delivery times, please see When do delivery exceptions apply?

You can see the breakdown of your order and estimated delivery times in your Lyreco Webshop account: Can I check the delivery status of my order?

• Check for multiple packages

Large orders may arrive in more than one package. Check whether a second parcel was left at your delivery address, including any alternative locations the driver may have used. Your Proof of Delivery, available in your Lyreco Webshop account, can help confirm what was delivered. 

To report missing items:

If you've checked the above and items are still unaccounted for, please contact our Customer Care team:

• Use our Live Chat in the bottom right corner of your screen
• Give us a call at 08000 858585
• Fill out our contact form

Please have either your Lyreco Customer number, order number, invoice number or your own Purchase Order number to hand.

Depending on the item missing, our Customer Care team will explain the next steps and arrange a replacement if necessary.