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You can track which stage of delivery your order is online.

1. Log in to Webshop with your user account and go to ‘Order history’ via your ‘Profile’.

2. Search for your order using the order number or click on the required order in the overview.

3. In the details screen of your order, click on the ‘Check delivery details’ button at the top.

4. The ‘Status detail’ bar will show you what status your order/delivery is currently at.

5. If your delivery is showing as 'delivered', click here to find out how you can obtain a proof of delivery.

To access your Proof of Deliveries, follow these simple steps while logged in to your Webshop account:

1. Click the person icon.
Navigate to 'Documents':

2. Find and select 'PDF Proof of Delivery':

3. You can then search by delivery number, order number or by date range.

4. Your requested document(s) will be emailed to you within a few minutes.

5. Most customers are still opting for contactless deliveries so there will be no signature, but rather a photo of where the delivery was left and the name of the accepting person. 

For a more detailed visual guide, please visit Page 23 of the WebShop guide.

** Please note that this facility is not available for customers whose deliveries are not made by our own Lyreco drivers.

For additional assistance, please reach out to our Customer Care team through one of the below channels:

Utilise our Live Chat feature, located below.

Give us a call at 08000 858585.

Please have your Lyreco customer number available when contacting us.

1.To check the status of your orders, navigate to the 'Orders Pending' tab in your profile section when you are logged into Webshop:

2. Any pending orders will be listed.

3. Click on the order you want more information about. 

If you have items on backorder, rest assured that they will automatically be shipped as soon as they become available.

Please note that Direct Delivery items are despatched directly from the supplier and may take longer to reach you compared to our regularly stocked items.

Please also see article Can I track the delivery status of my order?

For additional assistance, please reach out to our Customer Care team through one of the below channels:

Utilise our Live Chat feature, located below.

Give us a call at 08000 858585.

Please have your Lyreco customer number available when contacting us.

You can return Stocked Products to us for free (excluding Non-returnable Goods). We will offer refunds or credits for items returned within 30 days of delivery, provided they remain unopened and are returned in their original packaging and condition.

To begin a return, follow these steps:

1. Go to your 'Order History' and locate the relevant order. If the return icon under the order date appears in blue, it means returns are possible for this order:

2. Click on the blue icon, and you will be given the option to return the entire delivery or individual items. You can also adjust the quantity to be returned.

3. After selecting the item(s) for return, click 'Confirm Return.' You will then be prompted to choose a reason for the return from the drop-down menu:

4. Confirm that the items are still in their original packaging and click 'Confirm.'

5. Returns will be collected from the address they were originally delivered to within 5 working days.

For a step-by-step guide on returns, please click here to access page 19 of our WebShop guide.

Please note the following:
Furniture Products may only be returned with a prior written agreement and within 30 days of delivery. Non-stock products are not eligible for returns. For health and safety reasons, we cannot accept returns of food and drink products unless they are found to be defective.

If you require further assistance, you can chat with a member of our team via the chat facility below or call us at 08000 858585.

Please have either your Lyreco customer number, order number, invoice number or your own Purchase Order number to hand.

To access copies of your invoices or credit notes, follow these steps when logged in:

1. Click on the user icon.

2. Navigate to 'Documents.'
Select 'Invoice/Credit Note.'

3. Add in the details of the document you want to retrieve and then press 'Search'.

4. Your document will be emailed to you within minutes.

For a more detailed visual guide, please refer to page 18 of our WebShop guide.

If you require further assistance or have any questions, our Customer Care team is here to help through the following channels:

Utilise our Live Chat feature, conveniently located below.

Give us a call at 08000 858585.

Please have either your Lyreco customer number, order number, invoice number or your own Purchase Order number to hand.

If the information you need is not immediately visible beside the product image, please scroll down to the 'product details' and/or 'specifications' sections for more comprehensive information about each product. 

Here you can see the product details and specifications.