Hello, how can we help you?

Articles in this section

There is a leak near the capsule area of my Nespresso Aguila machine

Nespresso Aguila machine leaks can be caused by a couple of reasons:

  • Overfilled capsule drawer. Please empty as a build up in spent capsules can cause a jam and affect the seal pressure. 
  • Blockage in the pipes. Please run a complete cleaning cycle to clear it:
  1. Empty the capsule drawer.
  2. Press the cleaning button.
    • To start the cleaning, press the cleaning button again and hold it for 3 seconds. 
    • To exit the cleaning, press any other button. 
  3. Carefully remove and drain the milk container(s).
  4. Carefully wipe both milk suction tubes using different single-use disposable tissues or paper towels. Afterwards, press any button. 
  5. Clean the milk container(s) in a dishwasher and place aside. 
  6. Place empty 5 litre container into the refrigerator and guide both suction tubes into the container. The refrigerator door must be open during the cleaning process.
  7. Press any button. 
  8. Remove the cleaning key and insert two cleaning tablets. 
  9. Insert the cleaning key. The cleaning procedure will starts automatically. 
    • After the cleaning process, the machine switches to the maximum saving mode. 
  10. After the cleaning, carefully wipe both milk suction tubes using different single-use disposable tissues or paper towels. The use of non-disposable tissue or sponge can lead to bacterial contamination of the milk. Thoroughly clean the inside walls of the fridge with potable water. 
  11. Empty the remaining water and clean the 5 litre container in dishwasher. 
  12. Place the empty milk container(s) back into the refrigerator. 

If this does not resolve the problem, please contact us using the Live Chat in the bottom right or call our Nespresso team on 0808 100 5000.

 

Was this article helpful?
0 out of 0 found this helpful

Thanks for your thoughts and for supporting us to improve our Help Centre.

Questions unanswered? Get in touch with Lyreco Customer Care Team

Chat with us available in the bottom right corner.

- Get instant answers 24/7.
- Live agents Mon-Fri, 9am-5pm.

 

Prefer another contact method?