If you are using the Connected Coffee Innovations (CCI) feature, the connection may be lost and the products will be blocked on your machine; however, rinsing and cleaning will still be possible.
To connect your Nespresso machine's CCI:
- Install the latest version of the Nespresso app on your smartphone and log in or create an account.
- Plug in and turn on your Nespresso machine.
- Make sure Bluetooth and Wi-Fi are enabled on your mobile device and place it directly on top of the machine.
- Tap the "my machines" or machine icon in the top right corner of the Nespresso app's homepage.
- Follow the on-screen instructions. The app will guide you through the connection. You will first need to establish a Bluetooth connection by keeping your phone on the machine.
- Connect to Wi-Fi. Select your Wi-Fi network from the list and enter your password when prompted.
- Complete the pairing. The app will search for the machine and then confirm when the pairing is successful.
- If the connection fails, try restarting the app and repeating the process. Ensure your phone has a strong Wi-Fi signal and that the machine remains on throughout the process.
If this does not resolve the problem, please contact us using the Live Chat in the bottom right or call our Nespresso team on 0808 100 5000.