Check that there is sufficient water in the water tank.
If this is not the cause, please descale the machine:
- Turn off the machine and ensure the lever is closed.
- Fill the water tank with 1 litre of water and 2 sachets of Nespresso descaling liquid.
- Attach the water tank to the machine.
- Place an empty container (1.5 litre) under the coffee outlet.
- Press and hold the Ristretto button and switch the machine to "ON". The Ristretto button will light up red.
- Press the Ristretto button to start the descaling process. Descaling liquid will flow from the coffee and hot water nozzle.
- When descaling is finished, the Lungo button will light up red.
- Empty the water receptacle and put it back under the coffee outlet.
- Empty the water tank and rinse it with clean water.
- Fill the tank with clean water and attach it to the machine.
- Press the Lungo button to start the rinsing process. When rinsing has finished, the flow will stop and the Lungo button will remain lit up red.
- Turn on the machine. Lights in Ristretto, Espresso and Lungo buttons will flash white while the machine is heating up.
Your machine is now ready to use.
If this does not resolve the problem, please contact us using the Live Chat in the bottom right or call our Nespresso team on 0808 100 5000.