Hello, how can we help you?

Articles in this section

The capsule area of my Nespresso Zenius machine is leaking

A leak in the capsule area can be caused by a misaligned or punctured capsule. It may also be a blocked puncture needle.

  1. Turn the machine to "OFF".
  2. Open the lever.
  3. Remove capsule (if applicable).
  4. Wipe the area with a clean dry cloth.
  5. Inspect the puncture needle - if it is blocked with old coffee grounds, use a soft brush to gently clean it.

If this does not resolve the problem, please contact us using the Live Chat in the bottom right or call our Nespresso team on 0808 100 5000.

Nespresso Zenius parts overview:

 1 ON/OFF button 2 Lever 3 Capsule insertion slot

 4 Ristretto button

 (factory setting 25 ml.) 

5 Espresso button

(factory setting 40 ml.) 

6 Lungo button

(factory setting 110 ml.)

 7 Hot water button

 (factory setting 125 ml.)

8 Coffee outlet 9 Hot water outlet
 10 Cup lighting function11 Water tank (for 2 l.)11.1 Handle
 11.2 Lid11.3 Fixing hooks on lid 12 Maintenance module

 12.1 Capsule container 

 for 25 used capsules

12.2 Espresso cup support + Rotating drip grid12.3 Recipe Glass or Mug support + Fixed drip grid  
 12.4 Floater 12.5 Drip tray 

 

Was this article helpful?
0 out of 0 found this helpful

Thanks for your thoughts and for supporting us to improve our Help Centre.

Questions unanswered? Get in touch with Lyreco Customer Care Team

Chat with us available in the bottom right corner.

- Get instant answers 24/7.
- Live agents Mon-Fri, 9am-5pm.

 

Prefer another contact method?