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There is a capsule stuck in my Nespresso Zenius machine

Updated 19 November 2025 13:06

Turn the machine to "OFF".
Remove the capsule container.
Insert your hand through the opening with your palm facing up and you locate a lever/ejector.
Tap the lever/ejector from the inside of the machine to release the capsule(s).
Re-insert the capsule container.
Turn the machine to "ON".

If this does not resolve the problem, please contact us using the Live Chat in the bottom right or call our Nespresso team on 0808 100 5000.