When the filter symbol appears in red, change the internal water filter:

1. Tap on the red filter symbol. 
2. Follow the instructions on the screen to set the water hardness on both the machine and the new water filter.
3. Once the water hardness is set, remove the water tanks and its lids.
4. Remove the old water filter. Clean the water tank and rinse it with fresh drinking water.
5. Fill a receptacle with fresh drinking water. Immerse the new water filter completely and squeeze it several times until all air bubbles have been removed.
6. Insert the new water filter. Fill the water tanks with fresh drinking water and attach the lids again. Insert the water tanks back into the machine.

Clean the water tank every time you change the filter. After installing a new filter, the machine will automatically run a rinsing cycle that flushes approximately 0.5 liters of water through the outlets. Place a container with at least this capacity under the outlets before starting.

For further help, please contact us using the Live Chat in the bottom right or call our Nespresso team on 0808 100 5000.