If your Nespresso Moment Machine shows a "Thermal milk pump fuse triggered – Error 1029" screen message, please complete the following steps:
- Turn your machine to 'OFF'.
- Leave for an hour to cool down.
- Turn your machine to 'ON'.
Then, run the clean cycle on your machine:
| Please ignore any reference to the milk tank and pipes if you have a coffee only machine. |
- Tap on the red “clean” symbol and follow the instructions on the screen. (Alternatively, enter the maintenance menu, select “clean the milk machine” and follow the instructions on the screen).
Swing the cup support to the side and remove, empty and clean the milk tank if applicable. Clean the milk tank and the lid with odourless detergent, rinse with warm water and dry with a fresh and clean towel, cloth or paper towel.
Clean the milk aspiration pipe and the milk tank bay with a fresh and clean wet towel.
- Remove the water tank from the machine.
Fill the water tank completely with fresh drinking water. Insert the water tank back into the machine.
Remove the drip tray with the drip grid from the machine. Empty the drip tray. Insert the drip tray with the drip grid back into the machine.
Place the cleaning tablet in the dedicated slot in the cleaning tank and press gently until it’s well secured. (If a cleaning tablet is not present or inserted correctly, the cleaning procedure cannot be started).
Insert the cleaning tank. The indentation on the cleaning tank lid must be on the front left side for correct insertion. Make sure the milk aspiration pipe is properly placed into the cleaning tank.
- Place the waste water container below the outlets. Leave the fridge door open (to avoid condensation in the milk tank bay during the cleaning process). Select “proceed” to launch the cleaning procedure and follow the instructions on the screen.
- After the cleaning process has finished, remove the drip tray with the drip grid from the machine. Empty the drip tray. Wash with soapy water, rinse and dry both elements. Insert the drip tray with the drip grid back into the machine.
Remove, empty and clean the waste water container. Remove the cleaning tank, remove the lid, empty the tank and clean both the lid and cleaning tank. Handle the cleaning tank with care as the cleaning solution is warm and composed of cleaning agent.
Clean and thoroughly dry the milk aspiration pipe and the milk tank bay with a single-use paper towel or tissue. Check visually that the filter on the milk aspiration pipe is not clogged. If it is, remove the pipe and clean it with fresh drinking water.
- Once the cleaning procedure has been completed, exit the menu. The touch control panel will show the home screen and the milk fridge will start to cool down. Close the fridge door to ensure a proper cooling down process. If you want milk recipes to be available right after the cleaning process, refill the milk tank with pre-cooled milk (5 °C) and insert it back into the machine’s fridge. It will take approximately 15 minutes to be ready to dispense milk recipes.
- Refill the milk tank with refrigerated milk. Insert the milk tank back into the machine fridge.
- Remove the water tank from the machine.
Remove the water tank lid. Empty it, clean with a single-use paper towel or tissue and rinse with fresh drinking water. Fill the water tank with fresh drinking water and attach the lid again.
- Insert the water tank back into the machine.
- Clean the top of the machine with a disposable tissue or paper towel. Be careful, it might be warm.
Swing the cup support to the side and remove the capsule container.
- Empty the capsule container, wash it with soapy water and dry it.
- Insert the capsule container back into the machine.
Remove the outlet cover. Be careful, hot water might drip.
- Rinse the outlet cover with fresh drinking water and dry it.
Clean the coffee and the milk outlets with a disposable tissue or a paper towel.
- Insert the outlet cover back into the machine.
If this does not resolve the problem, please contact us using the Live Chat in the bottom right or call our Nespresso team on 0808 100 5000.