If the capsule container on your Nespresso Momento machine is not being recognised, please remove container from the machine and check the following:

• There are no foreign objects or used capsules trapped in capsule container area.
• The detection magnet at the back of the container (please see below) is present and free from obstructions or dirt. 
  

After that, re-insert the capsule container into your Nespresso Momento machine, making sure it is fully inserted. 

If this does not resolve the problem, please contact us using the Live Chat in the bottom right or call our Nespresso team on 0808 100 5000.