If your Nespresso Momento machine doesn't recognise the drip tray, you might need to clean the tray:

1. Turn off the and disconnect it from power source.

2. Remove and empty the drip tray.

   

3. Check that the drip tray has 2 metal contacts on the back that insert into the machine.
4. Ensure the metal contacts are fully cleaned and dried with disposable paper towel.
5. Dry inside the machine where the drip tray inserts with disposable paper towel.
6. Replace the cleaned drip tray.
7. Connect the machine to a working power supply and turn it on.
8. Test the machine.

If this does not resolve the problem, please contact us using the Live Chat in the bottom right or call our Nespresso team on 0808 100 5000.